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Ordering
Q. How do I order?
A. You can browse the items on the site by clicking on the menus on the left hand side. You can also search for the products you are looking for by typing the items name or keyword in the ‘Search’ box. When you find the items you wish to buy, you can click ‘buy now’ and it will be added to your Shopping Basket. When you have finished shopping, click on ‘Checkout’ which will then ask you to check the list of items you are ordering and enter your details, delivery address and payment details.
Q. What happens when I place my order?
A. Once we receive the details of your order we will ensure that payment has gone through and package your order up to be dispatched with your receipt.
Q. How do I pay for my order?
A. The site is set up to take payment details via a secure internet connection by credit/debit card. If you do not wish to pay this way, you can request that we can ring you to take credit/debit card details over the phone, or you can pay by cheque. However, we are not able to send any goods until payment is received.
Q. Do I have to order over the internet or can I order over the phone?
A. Our website is set up so that anything on here may be purchased over the internet. However, our staff are available 8.00-5.00 Monday to Friday to help with any queries or to assist you should you wish to order over the telephone.
Q. Is there a minimum or maximum order?
A. No, you can order as much or as little as you like. However, there is a delivery charge payable on all orders.
Q. Are all of your items in stock?
A. We keep a large quantity of stock and our stock levels are automatically updated on our website each time a customer places an order. Therefore, you are only able to place items in your basket if they are in stock. In the unlikely event that any of our items are out of stock, we will notify you by phone or email to give you an estimate of the time delay and discuss the options available. We can either send the rest of the order out with the missing item(s) to follow, replace the item with something similar or cancel the item if you need it sooner than we can deliver it.
Q. What if I cannot find what I am looking for?
A. If there is anything that you wish to have for your event but cannot find on our website then please contact us through email or phone. We will then be able to hopefully obtain the item for you, offer possible alternatives or point you in the right direction.
Delivery
Q. How long before my items are delivered?
A. As soon as your order is processed, we will aim to dispatch it immediately. All orders received before 12.00pm for the UK should arrive next day via a courier. Please note that the package must be signed for otherwise the courier will not leave it. For further information please see our Delivery Information page.
Q. How much is the delivery charge?
A. For delivery charges Click Here
Q. What if I want a refund or exchange?
A. We want you to be completely satisfied with your order. Therefore, if this is not the case or you simply change your mind, please contact us within 48 hours either by phone or email giving your name, invoice number, the item numbers you will be returning and a description of why you are returning them. We will give you a returns number to put with the items and the address to send them to and we will gladly provide a full refund or an exchange (excluding postage and packaging).
Q. What if the goods are damaged?
A. We take great care to ensure that all items are in perfect condition when they are despatched. In the unlikely event that any part of your order is damaged in transit, please contact us immediately and return the items to us in their original packaging. We will then give you an immediate exchange or a refund (as well as a refund of the return postage and packaging costs). For full details please see Terms & Conditions page
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